Drill into the full story of any service case. The case detail view gives you a complete timeline—from creation and technician notes to resolution — along with service contract status, warranty coverage, assigned techs, tracked expenses, and more. Everything you need to manage and close the loop, all in one place.
First Class Service
Without the Hassle
A uniquely intelligent service solution
Transform the Way You Deliver Service
End Users Create Service Requests From the Field
On the Go Action
Integrated with our existing Asset tracking, the end user has the ability to scan a QR code on the back of an item that is malfunctioning, thereby creating a service case with a flag to contact the client for additional details and schedule service. Alternately, your office can create cases when support requests are received by phone or email, whether you originally installed the project or not.
Troubleshoot with Jetbot, the AI-Driven Service Desk
The Award-Winning Service Solution
Jetbot Service Desk is designed to simplify device troubleshooting for end users and significantly reduce service calls and on-site deployment for integrators. It is incredibly unique because it understands the entire functionality of devices within a project ecosystem – down to every detail of the owner’s manual for a specific product – to ensure that it provides contextually relevant, project-specific guidance beyond basic troubleshooting.
Command-Level Visibility for Service Teams
Service Dashboard
Gain instant visibility into all your service cases — at a glance. Quickly identify which cases are awaiting technician scheduling, marked as critical, past due, or require follow-up, so nothing slips through the cracks.
Organize All Case Details
Your Mission Log for Every Case
Alert, Assign, and Deploy with Confidence
Service Missions, Fully Equipped
Technicians stay informed and ready — wherever they are. When a case is assigned, they’re instantly alerted and can access the full case history, client-submitted notes, and internal guidance from your team—all from their mobile device.
Propose and Close Recurring Revenue Packages
Jetbuilt helps you confidently propose and close ongoing service contracts—whether it’s preventive maintenance, remote monitoring, or managed services. Build unlimited custom packages, tailor the language, and tie them directly to your project scope and equipment. With service offerings embedded into your proposals, recurring revenue becomes a natural part of every sale—streamlining your process and creating long-term value from day one.
First Class Service Without the Hassle
Jetbuilt’s Service module makes it easy to monitor the performance of service packages sold through your projects. Once a project is marked as Completed, any associated service packages automatically appear in the Service area for ongoing tracking. From there, you can see how often each package is sold, renewed, and utilized — along with detailed data like client name, project info, expiration terms, number of cases, hours logged, and related labor, equipment, and expense totals. You can also filter by active or expired packages, and update package dates as needed. It’s a streamlined way to ensure your service offerings are delivering value — for both your clients and your bottom line.
WANT TO GIVE SERVICE A SPIN?
Just reach out to our support team using the smiley chatbox on the bottom right of this screen. They will activate a 30 day evaluation period in your account. They can also schedule a personalized demo over Zoom if you like.
CONTACT SALESService is an optional module to Jetbuilt intended to replace a similarly priced tool, while providing far more integrated value. Service starts at $33 per user per month with 10% savings for annual payment.