End User Scans QR Code
Integrated with our existing Asset tracking, the end user has the ability to scan a QR code on the back of an item that is malfunctioning, thereby creating a service case with a flag to contact the client for additional details and schedule service.
Office Creates Service Case
Alternately, your office can create cases when support requests are received by phone or email, whether you installed the project or not.
Service Case Dashboard
From your office or mobile you can keep a constant tab of your list of cases and their statuses. Anything getting behind turns red. Filter service cases by Open, Unscheduled, Hot or Closed
Service Case Detail
In the case detail, you can see if the project is under an initial warranty period, or if the project is covered by a long-term service package. Assign one or more technicians to the case and schedule a service appointment, referencing their calendar for availability.
Add notes and view discussion history, service pricing and more.
Technician Views Case
The technician receives an alert about the case along with the scheduled task. On their mobile, they will see the full history of the case. Any notes the client submitted, along with any helpful notes that your engineering team may have added. They see all files in that project including schematics, cut sheets, and manuals.
View Asset Information
The technician sees all the information about the item and all associated items from that installation, including serial numbers, warranty information, IP address, login information and more.
Service Calendar
Filter the Company Calendar to see only Service Events or All Events, including Project and Install Events
WANT TO GIVE SERVICE A SPIN?
Just reach out to our support team using the smiley chatbox on the bottom right of this screen. They will activate a 30 day evaluation period in your account. They can also schedule a personalized demo over Zoom if you like.
Service is an optional module to Jetbuilt intended to replace a similarly priced tool, while providing far more integrated value. Service is a flat price based on the general size of your company, rather than per-user. Service starts at $31 per user per month with 10% savings for annual payment.